Thank you for choosing to use Ourrealms ("we" or "the store"). We take the protection of your privacy very seriously and take all reasonable steps to protect your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. Please read this Privacy Policy carefully before using our Stores.

Collection and Use of Personal Information

We only collect personal information that is necessary for the business of our store to provide you with quality service and a complete shopping experience. The following are the types of personal information we may collect:

Name: Used to process orders, personalize services, and communicate with you.
Contact Information: Including email address, phone number, and mailing address to communicate with you for order confirmation, shipment notification, and after-sales service.
Payment Information: Used to complete transactions and process refunds.
Device Information: We may collect information about the device you are using, such as IP address, browser type, version, operating system, etc., to optimize the functionality of our website and provide technical support.
We collect and use your personal information only with your express consent. You may choose not to provide certain personal information at any time, but this may affect some of the services and features we provide to you.

Protection and storage of personal information

We take reasonable security measures to ensure that your personal information is protected on our systems and against unauthorized access, use, or disclosure. We encrypt your personal information using Secure Socket Layer (SSL) technology and take physical, electronic, and administrative safeguards to ensure data security.

We retain your personal information only for as long as necessary to fulfill our legitimate business purposes or to comply with applicable legal requirements. Once personal information is no longer required, we will take steps to securely process or anonymize it.

Disclosure of Personal Information

We are committed to not selling, trading, or transferring your personal information to third parties unless we have your express consent or are required by law to do so. We may share your personal information with partners and service providers to provide support and improve our services. These partners and service providers will process your personal information according to our instructions and privacy policy.

Legal Requirements and Compliance

We will comply with applicable laws and regulations and cooperate with legitimate legal requests. We may disclose your personal information if necessary to respond to legal processes, court orders, or requests from government agencies.

Updates to Privacy Policy

We reserve the right to update this Privacy Policy at any time. The updated Privacy Policy will be posted on our store and you will be notified before it becomes effective. We recommend that you periodically review our Privacy Policy to understand how we handle personal information.

Contact Us

If you have any questions, comments, or complaints regarding our privacy policy, please contact us using the contact information below:

Email: support@ourrealms.com 
We will endeavor to respond and resolve your concerns.